Technical Operation

Position Overview: 
We are seeking an experienced and strategic Technical Operations Senior Officer to oversee and optimize the daily operations of our travel eSIM business. The ideal candidate will have a strong background in operations management, excellent problem-solving skills, and the ability to drive efficiency and productivity across the organization. This role requires a detail-oriented leader who can manage multiple projects and teams, ensuring smooth and efficient business operations. 

Key Responsibilities: 

Operational Strategy and Execution: 

• Develop and implement operational strategies that align with the company's goals and objectives. 

• Oversee day-to-day operations, ensuring efficient and effective processes across all departments. 

• Identify areas for improvement and implement solutions to enhance productivity, reduce costs, and improve service quality. 

• Collaborate with senior management to define key performance indicators (KPIs) and measure operational success. 

Process Optimization: 

• Analyse existing processes and workflows to identify inefficiencies and areas for improvement. 

• Develop and implement standard operating procedures (SOPs) to streamline operations and ensure consistency. 

• Utilize data and analytics to monitor performance, identify trends, and make data-driven decisions. 

• Implement best practices and continuous improvement methodologies to enhance operational efficiency. 

Supply Chain and Inventory Management: 

• Oversee supply chain operations, ensuring timely and cost-effective procurement of eSIM products and materials. 

• Manage inventory levels to meet customer demand while minimizing excess stock and obsolescence. 

• Develop and maintain relationships with suppliers, negotiating favourable terms and conditions. 

• Implement inventory management systems and practices to optimize stock levels and reduce costs. 

Customer Service and Support: 

• Ensure a high level of customer satisfaction by overseeing customer service operations and implementing service excellence standards. 

• Develop and implement customer service policies and procedures to ensure timely and effective resolution of customer issues. 

• Monitor customer feedback and use insights to drive improvements in service quality and customer experience. 

• Collaborate with the marketing and sales teams to support customer acquisition and retention efforts. 

Compliance and Risk Management: 

• Ensure compliance with all relevant regulations, industry standards, and company policies. 

• Develop and implement risk management strategies to mitigate operational risks. 

• Conduct regular audits and assessments to identify and address compliance and risk issues. 

• Maintain up-to-date knowledge of industry trends, regulatory changes, and best practices. 

Technology and Innovation: 

• Leverage technology to enhance operational efficiency and drive innovation. 

• Implement and manage operational systems and tools to support business processes. 

• Stay current with industry trends and emerging technologies to identify opportunities for improvement. 

• Foster a culture of innovation and continuous improvement within the operations team. 

Qualifications: 

• Bachelor’s degree in Technical/Engineering, Operations Management, or a related field;  

• 3 - 5 years of experience in operations management, with a focus on telecommunications, travel, or related industries. 

• Proven track record of successfully managing and optimizing business operations. 

• Strong leadership and team management skills. 

• Excellent analytical, problem-solving, and decision-making abilities. 

• Exceptional communication and interpersonal skills. 

• Proficiency in operational management software and tools. 

• Experience with eSIM technology and international markets is a significant advantage.