Staff-SDP Service

Job Summary:

The Sales Distribution Point (SDP) is responsible for the implementation and daily operational support of retail sales distribution points (SDP), include coordinating with sales teams, coordinating with external partners/distributors, and ensuring seamless implementation and ongoing maintenance of products, payment solutions, and services at distribution points.

Key Responsibilities:

• Sales Distribution Operations Management: Manage daily operations of Sales Distribution Points (SDPs), ensuring efficiency in sales, transactions, and service delivery.

• Compliance & Governance: Ensure compliance with company policies, regulatory requirements, and operational standards at all distribution points.

• Sales Team & Partner Coordination: Coordinate with sales teams and external partners/distributors to optimize sales execution and distribution efficiency. Effective coordination with sales teams and distributors leading to improved sales performance.

• Product & Service Implementation: Oversee the implementation and maintenance of products and services at SDPs, ensuring timely availability and technical readiness. Seamless implementation and maintenance of products and services at SDPs.

• Payment Solutions & Transaction Management: Manage payment solutions, transaction processes, and ensure accurate financial reporting. Optimized payment processing and transaction management ensuring financial accuracy.

• Customer Experience & Service Excellence: Enhance customer experience by implementing service quality standards and feedback mechanisms at SDPHigh customer satisfaction and service excellence at all SDPs.

• Retail Inventory & Stock Control: Monitor and manage inventory levels to prevent stockouts and optimize distribution efficiency. Well-managed inventory with minimal stockouts and wastage.

Required Leadership Competencies:

• Analysis

• Continuous Improvement

• Building Customer Loyalty

• Business Awareness

• Planning & Organizing

• Quality Orientation

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Sales, Retail Management, or a related field.

• At least 3-5 years of experience in retail operations, sales management, or business development, preferably within the telecommunications, FMCG, or consumer electronics industry.

• Deep understanding of Retail Sales & Operations, Partner Relationship Management, Regulatory Compliance, and Financial Transaction Processing.

• Strong expertise in Data Analytics for Sales Performance Monitoring, Supply Chain Management, and Customer Service Excellence.

• Strong background in financial planning and revenue forecasting.

• Sales & Partner Management – Ability to coordinate and optimize sales distribution networks and partner collaboration.

• Hands-on experience in Regulatory Compliance & Governance – Knowledge of legal and operational compliance in retail sales and financial transactions.

• Strong expertise in Retail Strategy & Implementation, Sales & Performance Management, Partner/Distributor Relationship Management, and Compliance & Governance.

• Regulatory Compliance & Governance – Knowledge of legal and operational compliance in retail sales and financial transactions.

• Retail Operations & Payment Processing – Expertise in handling transactions, payment solutions, and store financial management

• Data Analytics & Performance Tracking – Proficiency in analyzing sales trends and operational performance for strategic decisions.

• Customer Experience Management – Strong ability to enhance service quality, resolve customer complaints, and drive satisfaction.