Sr Officer-Retail & Postpaid Performance Mgt

Role Purpose:

Retail & Postpaid Performance Management role focuses on optimizing sales operations and administration to drive performance excellence across retail and postpaid channels. The role encompasses a range of responsibilities, including Retail & Postpaid Performance, sales analysis and reporting, rating, rewarding Incentive calculation.

Key Responsibilities:

• Sales Reporting & Analysis: Analyze sales trends, generate reports, and provide strategic recommendations.
• Retail & Postpaid KPI Monitoring: Track and monitor KPIs for retail and postpaid channels to ensure performance targets are met.
• Incentive & Rewards Management: Design and manage incentive and reward structures to motivate sales teams.
• Customer Insights & Competitor Analysis: Conduct competitor analysis and customer feedback reviews to inform strategies.
• Resource Allocation & Inventory Management: Allocate resources efficiently and manage inventory to support sales operations.

Key Performance Indicators:

• Timeliness and accuracy of sales reports, insight adoption rate.
• KPI achievement rate, SLA adherence.
• Payout accuracy, employee satisfaction scores.
• Implementation of insights, improvement in CSAT scores.

Key Skills:

• Data Analysis, Strategic Reporting, Insight Generation
• KPI Monitoring, Performance Tracking, Analytical Thinking
• Incentive Planning, Financial Accuracy, Team Motivation
• Competitor Analysis, Customer Feedback Interpretation, Strategic Thinking

Qualifications:

• Bachelor’s degree in Business Administration, Management, Economics, Data Analytics, or a related field.
• At least 5-10 years of experience in sales operations, performance management, or a related field.
• Hands-on experience in managing sales incentives, rewards programs, and performance tracking for diverse sales teams.
• Strong expertise in KPI monitoring, sales performance analysis, and reporting frameworks.
• Advanced knowledge of incentive and reward planning, ensuring fairness and alignment with organizational goals.
• Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) and CRM platforms for performance tracking and reporting.