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Date:  Feb 4, 2026

Sr Officer-Network Asset Protection Operation

Location: 

ID

Level:  Staff
Employment Status:  Permanent
Department:  Group Network Operations
Description: 

Role Purpose

Leads national strategy, governance, and coordination for handling, preventing, and mitigating theft incidents involving network infrastructure and assets (e.g., BTS, transmission, power systems, cables, and ancillary equipment). Ensures service continuity and asset protection by standardizing processes, managing escalations, ensuring compliance with established SLA/KPI for incident response and recovery.

Acts as the central point of contact between regional operations, vendors, and law enforcement authorities to ensure effective incident resolution and loss prevention.

Drives preventive, monitoring, and continuous improvement programs to minimize future incidents and optimize operational resilience nationwide.

 

Job Description

 

Incident Handling
  • Receive, verify, and classify reports of stolen or missing telecom equipment

Investigation
  • Conduct technical and administrative investigation, gather field evidence (CCTV, site logs, vendor reports), and establish root causes.

Regulatory & Legal Coordination
  • Coordinate with Komdigi and law for official loss reports and investigation support.

Site Security Improvement
  • Monitoring and Controlling Site security improvement base on joint investigation

Reporting & Documentation
  • Prepare comprehensive incident reports, maintain stolen-asset database, and ensure timely submission to management and internal audit.

Prevention Program
  • Develop and implement preventive measures: security SOPs, risk mapping, remote monitoring tools, GPS tracking, and security training for field teams.

Stakeholder Coordination
  • Collaborate with Legal, Finance, Regional Operations, Vendors, and Insurers for claim processing and loss mitigation.

Compliance Monitoring
  • Ensure all actions comply with internal policies, insurance procedures, and government regulations

 

Requirement

Qualification:

Minimum University Degree (S1) any field

Experience:

  • Has extensive experience in operation telecommunication industry for a minimum of 5 years
  • Experience handling regulatory or law enforcement coordination is highly preferred

 

General Skillset:

  1. Good Leadership capability
  2. Good Communication
  3. Strong Data Analysis
  4. Strong Negotiation & Conflict Resolution
  5. Indonesian & English (spoken/written)
  6. 24/7 on-call for priority incidents.
  7. Strong problem-solving, decision-making, and escalation management capability.

 

Specific Skillset (Domain):

  1. Has a good Communication With APH (Police,etc)
  2. Analytical rigor

 

Behavioral Competencies (from Indosat framework): 

  1. Learning Agility
  2. Accountability
  3. Collaboration
  4. Analytical Thinking
  5. Resilience

People Development

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