Sr Officer-MS Network & Security Delivery

Short Description

General Description

• Provides technical network service design, business consultative and analytical services torelevant stakeholders.
•  The Network Sr Officer - MS Network & Security Delivery is expert with developing the network specifications that are of a medium to high complex nature for one or many network service solution domains. 
• The role is accountable for ensuring the network aspect for service solutions can be delivered. The role is typically working as an individual working with other people in a matrix environment to produce network solution & delivery.
• With capability in Project Management & Network Manage Service Operation, Network Sr Officer
• MS Network & Security Delivery is also responsible to engage internally and externally for the network design and project delivery, network incidents, escalation & resolution of managed network service solutions.

Short Description

Job Responsibilities

•  Provide L3 Network problem escalation on manage service network product
• Develop strategies to respond to and recover from a network breach
• Develop and use network solution design process documentation that defines in detail the network solution design steps, documentation and systems used in the network solution design function
• Responsible for complex and diverse network platforms/topologies within a network management centre or organization and may handle enterprise level issues
• Build procedure, work instruction, knowledge base, support flow for change and problem management and proactive incident management related network services
• Respond immediately to network-related incidents and provide a thorough post- event analysis including but not limited to find root cause, create Root Cause Analysis Report and meeting with customer for issue remediation as required.
• Issue documentation and proactively contacting customers when an issue is resolved to ensure the service provided met or exceeded the customer’s expectations 
• Monitoring and awareness of what is happening in the data network industry, and on various newsgroups/mailing lists regarding network and network products 
• Provide technical supervision for (and guidance to) a network team Leads requirements gathering for network solution design inputs 
• Prepares technical network architectural and implementation design documents and works with the project management to develop the implementation plan including bill of quantities, cost plans, project deliverables and schedules
• Provide expert pre-sales network solution design support for the development of customer solutions · Support the delivery and integration of managed network service solutions into the customer’s environment 
• Develop intimate knowledge of customer’s networks and network services to support troubleshooting and resolution of assurance incidents with customers and L0 to L3 support 
• Maintains awareness of existing or potential customer network environments and proactively alerts project management and sales team of potential problems and solutions 
• Provide expert network solution design support for new and existing Product Development · Acceptance of customer orders and associated network solution design from sales 
• Adheres to agreed network solution design escalation and change control procedures. · Ensure the network solution design function aligns with ITIL standards and methodology framework 
• Stays current on network technology and industry products through professional associations, trade journals, network forum, and associated training and seminars 
• Responsible for sharing information and best practices with others. 
• May be required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring 
• Demonstrates flexibility and focus to prioritise and undertake activity in Operations as required to support business growth 
• Ensure customer solutions are delivered to committed quality, cycle time, cost and customer satisfaction targets
• Meets company health, safety and environment requirements

Short Description

Qualifications

• 3 plus years experiences with Network Technologies, ICT and Network Managed Services Business Environment or equivalent
• University degree or equivalent in IT and/or Electrical Engineering
• Hands on engineering knowledge on network network products such as Cisco, Meraki, Huawei, Aruba, Ruckus, Ruijie, Mikrotik, Fortinet will be a plus
• Preferable experience with Routing, Switching, VPN, LAN, WAN, Network Security, NAT, SDWAN solutions
• Have valid certification such as CCNA, CCNP, CCIE or similar are strongly recommended
• Ability to show initiative in solving problems and drive to succeed
• Strong communication / interpersonal and presentation skills
• High-integrity committed and responsible person
• Fast learner and have attention to detail
• Strong Leadership Skills & Excellent team player
• Ability to develop and implement strategy
• Ability to prioritise and multitask workloads to ensure delivery timescales are met
• Willingness to get involved and take responsibility for all elements required to bring a positive outcome for the company
• Possess dynamic, positive attitude
• Strong commercial acumen and numeracy 
• Proficient in English