Date:  Apr 9, 2026

Sr Officer-Data Science AI/ML

Location: 

ID

Level:  Staff
Employment Status:  Permanent
Department:  Group Customer Experience Excellence
Description: 

Responsibilities

 

  • Translate business needs into technical requirements and define model objectives, input data, and success metrics.
  • Design, develop, and deploy end-to-end machine learning models (Supervised, Unsupervised, and Reinforcement Learning) to solve complex telco challenges
  • Apply AI/ML techniques to improve network performance and customer experience
  • Build and maintain scalable data pipelines and feature stores using cloud platforms to ensure seamless model training and inference at scale.
  • Partner with Network, Technology, and Commercial teams to translate business requirements into technical AI roadmaps and provide actionable insights that drive excellent experience, revenue or cost efficiency.
  • Design and execute rigorous experimentation frameworks to validate model performance and business impact, ensuring high accuracy and model stability over time.

 

Requirements

 

Technical Skills:

  • Bachelor’s or Master’s degree in Computer Science, Information Technology, Statistics or related field.
  • Minimum of 3–6 years of professional experience in Data Science or Machine Learning, particularly in projects involving AI and machine learning with a proven track record of designing and implementing data pipelines and architecture including data ingestion, processing and delivery.
  • Expert-level programming in Python
  • Hands-on experience designing multi-agent systems and orchestration frameworks (e.g., Google ADK, LangChain, AutoGen, or CrewAI)
  • Hands-on experience with ML frameworks such as XGBoost, Scikit-learn, TensorFlow, or PyTorch
  • Strong command of SQL and experience with big data technologies (e.g., BigQuery, Spark)
  • Familiarity with Telco-specific data structures, network KQIs  and subscriber behavioral patterns
  • Familiarity with cloud platforms like  Google Cloud Platform (GCP) and their associated data services
  • Familiarity  with MLOps lifecycle (CI/CD for ML).
  • Familiarity with ETL tools like Apache Airflow or Talend
  • Professional certifications such as Google Professional Machine Learning Engineer or similar are highly regarded.

 

Soft Skills :

  • Strong analytical and problem-solving abilities.
  • Excellent communication and teamwork skills to collaborate effectively with various teams.
  • Ability to explain complex technical concepts to non-technical stakeholders and a proactive, problem-solving mindset.
  • Ability to work independently in a dynamic environment.