Date:
Apr 9, 2026
Sr Officer-Data Science AI/ML
Location:
ID
Level:
Staff
Employment Status:
Permanent
Department:
Group Customer Experience Excellence
Description:
Responsibilities
- Translate business needs into technical requirements and define model objectives, input data, and success metrics.
- Design, develop, and deploy end-to-end machine learning models (Supervised, Unsupervised, and Reinforcement Learning) to solve complex telco challenges
- Apply AI/ML techniques to improve network performance and customer experience
- Build and maintain scalable data pipelines and feature stores using cloud platforms to ensure seamless model training and inference at scale.
- Partner with Network, Technology, and Commercial teams to translate business requirements into technical AI roadmaps and provide actionable insights that drive excellent experience, revenue or cost efficiency.
- Design and execute rigorous experimentation frameworks to validate model performance and business impact, ensuring high accuracy and model stability over time.
Requirements
Technical Skills:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Statistics or related field.
- Minimum of 3–6 years of professional experience in Data Science or Machine Learning, particularly in projects involving AI and machine learning with a proven track record of designing and implementing data pipelines and architecture including data ingestion, processing and delivery.
- Expert-level programming in Python
- Hands-on experience designing multi-agent systems and orchestration frameworks (e.g., Google ADK, LangChain, AutoGen, or CrewAI)
- Hands-on experience with ML frameworks such as XGBoost, Scikit-learn, TensorFlow, or PyTorch
- Strong command of SQL and experience with big data technologies (e.g., BigQuery, Spark)
- Familiarity with Telco-specific data structures, network KQIs and subscriber behavioral patterns
- Familiarity with cloud platforms like Google Cloud Platform (GCP) and their associated data services
- Familiarity with MLOps lifecycle (CI/CD for ML).
- Familiarity with ETL tools like Apache Airflow or Talend
- Professional certifications such as Google Professional Machine Learning Engineer or similar are highly regarded.
Soft Skills :
- Strong analytical and problem-solving abilities.
- Excellent communication and teamwork skills to collaborate effectively with various teams.
- Ability to explain complex technical concepts to non-technical stakeholders and a proactive, problem-solving mindset.
- Ability to work independently in a dynamic environment.