Solution Demand Delivery Governance

Job Details

The Solution Demand & Delivery Governance role is responsible for consolidating, validating, and governing B2B digital transformation demand before it is submitted into IT execution. The main purpose of this role is to act as the aggregation point between business demand and IT delivery, ensuring every request entering iBRS is complete, prioritized, and aligned to the B2B roadmap. This involves governing IT capacity utilization against submitted demand, coordinating cross-program delivery timelines, and tracking progress until completion. Key areas of focus include demand aggregation and prioritization, iBRS governance, capacity utilization control across both man-day and non-man-day delivery items, and cross-functional coordination between business and technical teams. Ultimately, this role ensures IT capacity and delivery commitments are tracked and consumed efficiently against a well-governed, business-validated demand pipeline.

Job Responsibilities

Key Responsibilities:

• Demand Intake & Aggregation: Collect, consolidate, and validate B2B digital transformation demand submitted by Product Owners and internal stakeholders prior to formal submission.
• iBRS Governance & Validation: Review and govern demand submissions through the iBRS framework, ensuring completeness, business justification, and alignment to department priorities before IT acceptance.
• Delivery Capacity Resource Governance: Govern the utilization of ITs allocated man-day bucket against submitted demand, while also monitoring and tracking delivery items outside the man-day bucket scope to ensure full visibility of delivery commitments.
• Cross-Program Delivery Coordination: Coordinate delivery timelines and dependencies across concurrent B2B programs, aligning IT and internal stakeholders on milestones.
• Escalation & Issue Resolution: Monitor demand and delivery progress, identify blockers or delays, and escalate issues to the AVP or relevant stakeholders for timely resolution.
• Stakeholder Reporting & Documentation: Maintain accurate demand and delivery tracking documentation, and provide regular status reporting to the AVP for stakeholder communication and sign-off.
• Continuous Process Improvement: Analyze recurring demand and delivery issues to identify governance gaps, and propose refinements to the intake and prioritization process.

Skills

Skills:

• Market & Competitive Intelligence 
  • Track how other B2B programs and IT priorities shift, so demand submissions stay realistic against what IT can actually take on.
  • Compare recurring demand patterns across Product Owners to spot where requests keep clashing or repeating.
  • Use past intake and capacity trends to flag upcoming bottlenecks before they happen.
  • Share early signals with the AVP when a competing program is likely to affect capacity.
• Data Analytics & Revenue Insights
  • Pull demand and capacity data from iBRS and the demand register to check utilization against plan.
  • Build simple trackers showing how much capacity has been used, is committed, or is still open.
  • Analyze delays or rework patterns to see which stage of intake is causing the most slippage.
  • Turn tracker data into a short, clear status update for the weekly demand review.
• Pricing, Commercial & Deal Structuring
  • Review the business case and cost/effort justification attached to each demand submission before it proceeds. 
  • Work with Product Owners to clarify scope when a request is too broad or unclear to size properly. 
  • Flag submissions where the requested scope doesn't match the value or priority stated. 
  • Support prioritization discussions by laying out trade-offs between competing requests.
• Governance, Risk & Stakeholder Communications 
  • Apply the iBRS governance checklist consistently to every demand submission before approval. 
  • Identify and log risks when a request is incomplete, conflicting, or exceeds available capacity. 
  • Communicate governance status and decisions clearly to Product Owners, IT, and the AVP. 
  • Prepare governance summaries for stakeholder review and audit needs.
• Portfolio & Project Management  
  • Maintain visibility across all active B2B programs' demand items and their current status.
  • Coordinate timelines so overlapping programs don't compete for the same IT slot without the AVP knowing. 
  • Track dependencies between programs and follow up when one program's delay affects another. 
  • Keep the overall demand portfolio organized so priorities are easy to review at a glance.
• Channel, Partner & Account Management
  • Act as the main point of contact for Product Owners submitting demand into iBRS.
  • Coordinate with IT to confirm feasibility and timeline of accepted demand. 
  • Manage the relationship day-to-day so requests move smoothly between business and technical teams. 
  • Escalate account-level or relationship issues to the AVP when they can't be resolved at working level.
• Product Strategy & Road-mapping 
  • Understand the B2B's roadmap well enough to judge whether a new request fits current priorities. 
  • Feed recurring demand themes back into roadmap discussions with the AVP. 
  • Help translate high-level roadmap direction into practical intake criteria for Product Owners. 
  • Adjust intake priorities when the roadmap shifts, and communicate the change clearly to stakeholders.