Service Design & Delivery

Key Responsibilities

• Service Design & Strategy

• Lead the development of a holistic service design strategy for the AI platform, ensuring a seamless, intuitive, and valuable end-user experience across all products.
• Champion user-centric design principles, embedding user research, feedback, and usability testing into the core of the delivery lifecycle.

• End-to-End Delivery Management

• Oversee the entire delivery lifecycle, from initial planning and architectural design through to execution, testing, deployment, and post-launch support.
• Implement and optimize robust project management methodologies (e.g., Agile, Scrum, Kanban) to guarantee predictable on-time delivery, effective scope management, and the highest quality outcomes.

• Cross-Functional Orchestration

• Act as the primary liaison between Product Management, Engineering, Data Science, and other key business units to ensure strategic alignment and frictionless execution.
• Translate complex product requirements and high-level strategic goals into clear, actionable technical plans and delivery roadmaps for the development teams.

• Quality & Architectural Governance

• Ensure all delivered solutions are robust, scalable, and well-architected to meet both current user needs and future business growth.
• Establish and oversee the final testing and quality assurance frameworks to guarantee all products meet rigorous standards before release.