Officer-National Salesforce Management

Job Details

Role Purpose:

Capability Building focuses on enhancing employees' abilities, while Reward Management ensures that those enhanced abilities are recognized and compensated. Both are integral in creating a high-performance culture where employees are continually developing and feel motivated by both monetary and non-monetary rewards.

This role specifically requires a deep understanding of field sales operations at Indosat Ooredoo Hutchison (IOH), enabling the postholder to bridge the gap between on-ground realities and system/capability solutions that support the sales team.

Key Responsibilities:

Sales System Analysis & Improvement

• Conduct in-depth analysis of existing systems used by the sales team in the field (e.g. retailer apps, sales force tools, reporting platforms)
• Identify system gaps, pain points, and inefficiencies based on field experience and direct engagement with sales team users
• Translate field findings into structured system improvement proposals and feature requirements
• Collaborate with Digital/IT and system solution partners to prioritize and implement enhancements
• Monitor adoption and effectiveness of system updates post-implementation

Sales Capability Building (L&D)

• Design and develop training modules covering both system usage and sales competencies
• Build Train the Trainer programs to cascade capability at scale across field teams
• Develop Corporate Competencies through New Leadership Competency frameworks
• Align L&D programs with actual field sales challenges and system workflows

Reward Management

• Design programs that motivate the sales team to achieve highest potential
• Develop a comprehensive reward system that attracts, motivates, and retains top talent
• Leverage system data to ensure reward programs are tied to measurable field performance

Qualification:

• Bachelor's degree in Telecommunications, Computer Science, Information Systems, or Programming
• Analytical thinking and understanding of telco business & digitalization principles
• Willing to work hard and collaborate effectively as a team
• Target & result oriented, with good teamwork and passion for data discoveries
• Self-driven and high achiever mentality to drive high-performing teams
• Adaptability: able to handle current situations and adjust to new challenges
• Learning Mindset: agile in adopting new methods & technology for improvement

Related Experience:

• Minimum 2 years of direct Sales experience at IOH (field sales, channel sales, or distribution sales)
• 2 years of experience in capability building and developing people
• Experience in building programs, training/module materials derived from stakeholder requirements and business needs
• Experience in system development and partnership management

Skills

• Analytical and problem-solving skills related to retailer apps
• Ability to design retailer app architecture and plan future development
• Translate stakeholder requirements into system solutions
• Understanding of IOH sales tools and systems used in field operations
• AI operating skill to support daily working