Officer-Collection & Reconcile HBB

Job Summary

Billing and Invoicing work is focused on designing and ensuring compliance with billing and invoicing processes including: - Information verification (e.g., ensure accuracy of billing information, negotiated terms and compliance with current legislation) - Monitoring customer accounts (e.g., ensure payments made on time, report on overdue accounts, etc.) - Resolving billing discrepancies (e.g., investigate and resolve billing and invoicing errors, recommend process improvements to avoid future errors, etc.) - May include collections activities Specialization Match Note: Para-Professional incumbents verify information (e.g., ensure accuracy of billing information, negotiated terms, etc.) and complete invoice data entry.

Job Description

Key Responsibilities:

 

Collection & Reconcile Management HBB

• To do collection for all outstanding customers
• Payment reminders for all HBB Customers 
• Process payments, refunds and adjustment
• Problem resolution for billing and customer credit issues 
• Problem resolution for customer payment issue 
• Report on collection activity and accounts receivable status 
• Change Payment Method in Siebel 
• Register or unregister for auto debit customers 
• Dunning monitoring to ensure that all dunning process run well 
• Payment Reconciliation with Payment Partners including coordinate with related stakeholders if data not completed.
• Support for additional payment point

 

Qualification:

• Proven experience as Collection and Payment specialist or similar role
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA) 
• Working knowledge of MS Office and databases 
• Comfortable working with targets 
• Patience and ability to manage stress
• Ability to think strategically and to lead

 

Related Experience: 

• At least 3 years' experience as a collection expert, or a similar customer support role. 
• Proven track record of managing all aspects of a successful product throughout its lifecycle 
• Proven ability to solve issue on billing and payment 
• Background in collection and payments activities
• Strong problem solving skills and willingness to roll up one's sleeves to get the job
• Skilled at working effectively with cross functional teams in a matrix organization

 

Skills: 

• Good understanding of CRM, NRM and Simponi AX
• Understanding of basic accounting and accounts payable principles 
• Knowledge of relevant legal requirements 
• Negotiation and conflicts resolution (Skilled in negotiation) 
• Experience reconciling accounting figures and financial records 
• Problem-solving skills 
• Excellent communication skills (written and oral) 
• Accurate data entry skills 
• Client relationship management and customer service skills 
• Team player with the ability to work with multiple parties 
• Intermediate to advanced computer software skills, including Excel and Accounting packages 
• Customer Relationship Management

Leadership Competencies

Technical Competencies

Behavioral Expectations

Personality Traits

Internal Stakeholders

External Stakeholders