VP-Head of ICT Managed Service and Operation

The role of VP - Head of ICT Delivery & Operation encompasses a broad range of responsibilities aimed at overseeing the strategic management to obtain revenue timely manner and excellent operation in ICT domain of Indosat Business Services. Hence, strategic transformation of service-delivery, service-operation and service-management is a compulsory success key in building bridges between customer’s expectation and corporate goals.

Responsibilities

• Define the ICT service-management and service-operation goals and roadmap in alignment with the IOH’s overall strategy.
• Lead the service-management and service-operation team, setting objectives, monitoring performance, and fostering professional development.
• Engage with other senior leaders and stakeholders to ensure ICT service-management and service-operation align with business needs.
• Collaborate and oversee the ICT Solution Architect design, making sure that the design is appropriately thought through, achievable within a realistic timeline, and accurately costed for effective delivery.
• Escort and lead major ICT projects, from inception, conception through to implementation, ensuring they are delivered on time, within budget, and to specification.
• Lead the adoption of new strategy and methodologies to drive innovation and efficiency within service-management and service-operation team.
• Assess and manage the ICT project budget especially related to day 2, ensuring optimal allocation of resources and cost efficiency.
• Conduct negotiations and oversee the management of agreements with technology vendors and service providers to guarantee cost-effectiveness and high standards of service quality.
• Implement and oversee ICT service-management and service-operation practices to ensure high-quality ICT service.
• Establish and monitor performance metrics to assess the efficiency and effectiveness service delivery management team.
• Lead organizational change initiatives related to ICT service-management and service-operation team, ensuring that changes are smoothly implemented, and that staff are supported through transitions.
• Foster a culture of continuous improvement within the ICT service-management and service-operation team, encouraging feedback and innovation.

Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering, Business Administration, or a related field. This provides a foundational understanding of technical and business principles.
• Master’s Degree in an advanced degree such as an MBA or a master’s in information systems can be highly beneficial, offering deeper insights into business strategy and technology management.
• Extensive Experience: Typically, a minimum of 10-15 years of progressive experience in ICT, with a significant portion in leadership roles managing design and delivery functions. Experience should include a ICT delivery service design, project management, team leadership, and hands-on experience with technology implementation.
• Proven Track Record: Demonstrated success in leading large-scale ICT projects from inception, conception through implementation, including client penetration, design, costing, resource allocation, and risk management.
• Industry Knowledge: Deep understanding of the latest technologies, industry trends, and best practices in ICT design and delivery.
• Certifications in Project Management (PMP, Prince 2); IT Governance and Management (ITIL, COBIT) or other technologies (CDCP, CDCS, CDFOM, CCNA, CCNP)