Officer-Payment & Collections

Responsibilities

• Managing the collection efforts of B2B accounts receivable balances for Indosat Customers, including monitoring payments and settling dispute billing
• Monitor payment made by B2B customer
• Supervise monitoring process of payment request completion
• Ensure the process of check & monitor First Bill, First Payment Default, and Billing Dispute
• Works closely with the Billing Division to implement processes and policies that contribute to accurate invoicing.
• Ensure billing/invoices have delivered and received by customer properly
• Works closely with the Legal team for legal dispute resolution matters in order to ensure that collection rate increase and bad debt expenses decrease.
• Develop and mentor team member(s) to achieve department objectives
• Monitor and evaluate the performance of managed-services collection agents, make recommendations to AVP and implement actions, such as guiding and dismissals.
• Serve as a company representative for external related functions. In order to build good network in the industry. He/she will have strong coordination with high level management of Customer’s organization.

 Requirements

• Minimum Bachelor degree from reputable university, preferably with finance/management/ accounting background (Master’s degree desired/preferred but not required)
• 3+ years of experience in Collection management and Bad Debt recovery, preferable for Corporate Customers, or in Finance Receivables Area.
• Solid experience in business operation support best practices and implementation both technical and financial
• Solid experience in business process operation and system
• Having comprehensive knowledge of Collection and Bad Debt recovery concepts and implementation
• Strong best practice understanding in the field of collection, finance and compliance in order to enhance revenue and productivity of products and services.
• Having understanding of business operation support concepts and implementation
• Having understanding of operational tax process
• Highly entrepreneurial self-starter and manager/coach by hands-on in defining objectives and producing deliverables in a fast-paced environment
• Strong leadership skills and capabilities
• Strong blend of analytical, decision-making and creative problem-solving skills
• Excellent in communication, presentation and negotiation skills capabilities
• Excellent in people management and human resource development
• Proven ability to work across different functions, business units, geographies, and cultures
• Excellent written and verbal English communication