AVP-Fixed Voice & Solution Management

Responsibilities:

• Gather Customer requirement and tailored customized solutions and work with multiple Partners
• Lead the Solutioning phase with partners and internal team
• Prepare solutions for technical proposal and also commercial proposal to customers
• Penetration solution of fixed voice (indosat phone) to market
• Enrichment function to help metamorphosis to solution provider
• Coordinate with Partner, Network Planning, SD, Core Planning & BO Core Team.
• Maintain product portfolio and enrich solution
• Support UAT with customer team
• Together with AVP Fixed Voice Management to create new product if necessary based on market

Requirements:

• Bachelor’s degree in Telecommunications, Electronics, or Information Technology
• Minimum 10 years of experience in System Integration or as a Principal in PBX/Call Center solutions
• Hands-on experience in Business Process Outsourcing (BPO) and end-to-end Call Center operations (software, hardware, agents, workstations, applications)
• Familiarity with PBX, SIP Trunk, and other voice services
• Proven track record in Telco product implementation and delivery
• Innovative mindset with a strong drive for continuous improvement
• Strong analytical thinking, problem-solving skills, and the ability to deliver complex solutions
• Proactive, results-oriented, and adaptable under pressure with a strong sense of ownership
• Effective leadership, supervisory capability, and proficient communication in English (written and verbal)