Head of Sales Planning & Operation

Area of Responsibilities

Key Activities

Monthly target Setting

Develop and set clear, measurable postpaid sales and performance targets on a monthly basis in alignment with the company’s overall objectives.

Coordinate with all stake holders to align on target metrics such as revenue growth, customer acquisition, and retention rates.

Monitor and track the achievement of targets, providing insights and recommendations for upcoming target distribution

Postpaid Project Leadership

Lead and oversee strategic postpaid-related projects, including Prepaid to Postpaid Conversion initiatives and the Indosat Preferred Partner Project, aimed at improving customer acquisition, Revenue uplift, and sales channel expansion

Engage with Circles to foster &  enhance project penetration.

Postpaid Business Outlook Analysis

Create Postpaid Business Case

Analyze and assess the postpaid business performance, focusing on key metrics such as cost ratio, revenue growth, and profitability.

Identify opportunities to optimize revenue versus cost by evaluating trends

Prepare regular business performance reports and present insights to senior management, proposing strategies for enhancing the postpaid portfolio's contribution to overall revenue.

Policy Creation & Development

Formulate and implement policies that govern the postpaid business, KPI, target, way of working, & overall business process

Ensure compliance with regulatory requirements and industry best practices while driving innovation in policy development.

Collaborate with legal, finance, and operational teams to ensure that policies are aligned with broader organizational goals and market conditions.

Monitor & provide RCE capability measurement thru quis & KPI performance analysis

Qualification:

Bachelor's degree in Business Management, Marketing, Telecommunications, or a related field. A Master’s degree is preferred.

Related Experience:

• Minimum 3-5 years of experience in postpaid business development, policy creation, or sales management within the telecommunications industry.
• Proven experience in leading projects and initiatives with cross-functional teams.

Hard Skills:

• MS Office : Proficiency in Operating MS Office tools especially Excel & word
• Data analytic: Understanding of databases and data warehouse architectures, including tools
• Business Process development capability
• Data Visualization Tools especially Ms Power Point

Soft Skill:

• Problem-Solving: Ability to troubleshoot issues related to data collection, transformation, and storage.
• Communication: Good communication skills to collaborate with data scientists, business analysts, software engineers, and stakeholders to understand data requirements.
• Strong understanding of postpaid business dynamics, including revenue management, cost control, and profitability optimization.
• Leadership and project management skills, with a demonstrated ability to deliver results in a fast-paced environment.
• Analytical mindset with the ability to interpret complex data and present actionable insights to senior leadership.
• Excellent communication and negotiation skills for building strong relationships with internal teams and external partners.
• Proficient in creating and implementing sales policies, business development strategies, and optimizing operational efficiency.