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Date:  Aug 24, 2026

HBB Fault Management & Service Assurance

Location: 

ID

Level:  Managerial
Employment Status:  Permanent
Department:  Group Network Operations
Description: 

Job Description

- Ensure HBB end-to-end network elements incident (infrastructure) & Quality Performance, network configuration & integration management and services, monitoring, tracking and problem management are handled excellently according to network KPI, agreed SLA, and standard methodology, for 24 hours/day, 7 days/week and to avoid any service degradation and company revenue loss.

-           Ensure service problem tracking and monitoring of any network disruption as impact of project activities.

-           Responsible to define, develop & review to continuously improving in the fault management, operation of HBB network to manage network service within a defined SLA.

-           Manage related MS vendors team in day-to-day Fault Management Operation;

-           Consolidate to other functions for issues which are related to HBB network operation and service quality

 

Area of Responsibilities

Key Activities
  1. Network Fault Monitoring & Management
  • Build the guidance in monitoring fault management with HBB Network Manage Service in order to solve the repeated problem issue, massive problem issue and to take preventive action/plan for identified (potential) problem.
  • Set up the strategy approach and prioritized program with HBB Network Manage Service to improve the performance service align with defined KPI/KQI.
  • Build the guidance with HBB Network Manage Service team in order to identify, localize and point out the right domain of root cause for every degraded service happened.  
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  •  
  1. Network & Services Problem Tracking
  • With HBB Network Manage Service, build and control the Network & services problem tracking system effectively.
  • Manage the Network & services problem tracking as single point of contact for problem status information.
  • Lead in evaluating and improving the performance of service problem tracking system.
  1. External Relation
  • Serve as a company representative for external related functions

 

In order to build good network in the industry and keep up to date with new trends
  1. On time and accurate reporting

Managing HBB Network Manage Service:

  • Ensure on time Daily, Weekly and Monthly HBB Network Report.
  • Ensure on time Weekly SLA Achievement, Weekly HBB KPI achievement

 

Requirement

 

Qualification:

  • Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science, or a related field.
  • Strong understanding of FTTH and FWA technologies and network architecture principles.
  • Knowledge of regulatory requirements and industry standards for telecommunications.

 

Experience:

  • At least 5 years of experience in telecommunications network planning and engineering.
  • Proven track record in designing and deploying FTTH and FWA networks.
  • Familiarity with emerging home broadband technologies and industry trends.

 

Skills:

  • Excellent analytical and problem-solving skills for fault management.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Effective communication and collaboration skills to work with cross-functional teams.
  • Detail-oriented with strong organizational skills for documentation and reporting.

Ability to adapt to rapidly changing technologies and business needs

Job Responsibilities

Operational Excellence
Operational Issue Resolution
Operational Management and Performance Monitoring
Operational Performance Monitoring
Operational Support and Coordination

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