Jabatan: FWA Partner Management Lead
ID
Purpose
Builds and governs the third-party capacity that installs and distributes FWA: installer vendors, distributors and managed-service partners, on capacity, quality, commercial terms and compliance.
Job Description
• Source, onboard and certify installer and distribution partners to cover the Circle footprint for ODU installation and IDU delivery.
• Plan partner capacity: installers per district against forecast GA, with surge cover for launch and campaign peaks.
• Own the partner SLA framework covering acceptance time, install TAT, first-time-right, rework and escalation, with a monthly scorecard and real consequences.
• Negotiate and manage commercial terms: cost per install, cost per activation, distribution margin, and the penalty and bonus mechanics.
• Certify every partner technician on ODU mounting, alignment and acceptance testing before granting activation rights.
• Govern compliance: work permits, safety, conduct at the customer premise, device custody, and data handling.
• Run partner performance reviews, move volume to the partners who perform, and exit the ones who do not.
• Feed partner-side root causes back to Delivery, Network and HQ, whether the cause is a device defect, a coverage gap or process friction.
Requirements
- Seven to ten years in vendor or partner management, field service, or channel operations.
- Strong commercial negotiator with a real grip on SLA governance.
- Experience managing outsourced technician networks preferred.