AVP-Senior Project Manager

• Lead the planning, execution, monitoring, and closure of large-scale and complex technology projects.
• Manage ongoing projects related to Managed Services, including operational transformation, infrastructure migration, and service optimization.
• Define and oversee timelines, scope, costs, risks, and quality of deliverables in line with agreed SLAs and KPIs.
• Act as the primary liaison with clients, vendors, and internal stakeholders to ensure effective communication.
• Implement project management best practices based on frameworks (PMBOK/Agile/ ITIL).
• Lead cross-functional teams (solution architect, presales, product) to drive project success.
• Oversee change management in dynamic projects with a focus on service continuity
• Regularly communicate with leaders of other departments to understand their strategy and needs and how service delivery management team can support their objectives.
• Regularly communicate and collaborate with solutions architects and understand their needs in terms of project delivery, as well as making sure their designs are appropriately designed, achievable within a realistic timeline, and accurately costed for effective delivery.
• Lead projects that require integration between delivery with other business functions, ensuring seamless collaboration between different teams.
• Promote an environment where team members freely share knowledge, best practices, and lessons learned. This could involve regular team meetings, workshops, and informal discussions.
• Keep stakeholders informed about ICT service-management and service-operation initiatives, progress, and challenges through regular updates and reports. This helps in managing expectations and soliciting support when needed.
• Be adept at managing and resolving conflicts that may arise during collaborative efforts, ensuring that they are addressed constructively and do not impede progress.
• Create a safe environment for innovation where team members can propose and experiment with new ideas without fear of failure. This can lead to innovative solutions that enhance delivery operations and services.
• Build and maintain relationships with external partners, vendors, and industry groups. These relationships can provide valuable insights, resources, and support for ICT initiatives

Educational Background:

• Bachelor’s degree in computer science, Information Technology, Engineering, Business Administration, or a related field. This provides a foundational understanding of technical and business principles.
• Master’s Degree in an advanced degree such as an Magister Management or a master’s in information systems can be highly beneficial, offering deeper insights into business strategy and technology management.

Experience:

• Minimum 8–10 years of experience in technology project management, with a focus on complex and long-term projects.
• Strong background in Managed Services, Cloud, Infrastructure, and IT Service Delivery.
• Professional certifications such as PMP / Agile / Scrum Master are highly valued.
• Proven ability to manage large budgets, complex risks, and executive-level stakeholders.
• Excellent communication, negotiation, and leadership skills.
• Solid understanding of the ITIL framework and service management best practices.
• Fluent in English, both verbal and written.
• Having minimum of 10-15 years of progressive experience in ICT, with a significant portion in leadership roles managing delivery and manage service functions.
• Proven Track Record: Demonstrated success in leading large-scale ICT projects from inception, conception through implementation, including client penetration, design, costing, resource allocation, and risk management.
• Industry Knowledge: Deep understanding of the latest technologies, industry trends, and best practices in ICT delivery and manage service.

Skills and Competencies:

• Leadership: Strong leadership skills to inspire and guide teams towards achieving strategic objectives.
• Strategic Thinking: Ability to develop and implement ICT strategies that align with the IOH’s goals.
• Communication: Excellent communication (both in English and Bahasa) and interpersonal skills to effectively collaborate with stakeholders across various levels of the organization.
• Problem-Solving: Advanced problem-solving skills to address challenges in ICT Project Management and Manage Service.
• Financial Acumen: Understanding of financial management principles to ensure ICT projects management value for money and align with budgetary constraints.
• Risk Management: Competency in identifying and mitigating risks associated with ICT projects.