AVP-Head of Domestic Partner Collection

Role Purpose

The position of AVP-Head of Domestic Partners Collection is responsible for overseeing the collection efforts of B2B accounts receivable balances for Domestic Partners Segments, including monitoring payments and settling dispute billing. The AVP is also responsible for the supervision of the collection staffs (including managed services staffs). In addition, the AVP will also work closely with Outsource Collection Agencies for bad debt management process. The AVP would also work closely with the Controller concerning Corporate HQ General Ledger matters, Bankruptcies and semi-annual audit reporting requests. The job does not require performing credit analysis on potential customers

Minimum Requirements

Qualification:

• Minimum Bachelor degree from reputable university, preferably with finance/management/ accounting background (Master’s degree desired/preferred but not required)

Experience:

• 5+ years of experience in Collection management and Bad Debt recovery, preferable for Corporate Customers
• Solid experience in business operation support best practices and implementation both technical and financial
• Solid experience in business process operation and system

Skills:

• Having comprehensive knowledge of business operation support concepts and implementation
• Having comprehensive knowledge of Collection and Bad Debt recovery concepts and implementation
• Strong best practice understanding in the field of business system platform, finance and compliance in order to enhance revenue and productivity of products and services.
• Having understanding of operational tax process
• Highly entrepreneurial self-starter and manager/coach by hands-on in defining objectives and producing deliverables in a fast-paced environment
• Strong leadership skills and capabilities
• Strong blend of analytical, decision-making and creative problem-solving skills
• Excellent in communication, presentation and negotiation skills capabilities
• Excellent in people management and human resource development
• Proven ability to work across different functions, business units, geographies, and cultures
• Excellent written and verbal English communication

Responsibility

1. Payment & Collection and Bad Debt Management recovery operation

• Overseeing the collection efforts of B2B accounts receivable balances for Domestic Partners, including lead in monitoring payments, reconciliation and settling dispute billing
• Monitor manual payment update conducted through SIMPONI for customer who pay not use virtual account
• Supervise monitoring process of payment request completion
• Ensure the process of check & monitor First Bill, First Payment Default, and Billing Dispute
• Works closely with the Billing Division to implement processes and policies that contribute to accurate invoicing.
• Ensure billing/invoices have delivered and received by customer properly
• Works closely with the Legal team for legal dispute resolution matters.

2. Team Management

• Develop and mentor team member(s) to achieve divisional objectives
• Monitor and evaluate the performance of staff, make recommendations to supervisor and implement actions, such as promotions and dismissals
• Provide feedback to VP to work with HR team to create the succession plan for the function/ organization and attract, motivate and retain top talent to ensure alignment with the plan in order to ensure talents are attracted, retained developed to meet organizational needs.

3. External Relation

• Serve as a company representative for external related functions In order to build good network in the industry. He/she will have strong coordination with high level management of Customer’s organization.